About the role
As a Technical Support Associate, you will be the first point of contact for customers experiencing technical difficulties. You will troubleshoot issues, guide users through solutions, and escalate unresolved problems to senior technicians. This role is an excellent opportunity for tech-savvy individuals who enjoy helping others.
We offer a supportive work environment where you can grow your technical skills while making a positive impact on customer satisfaction. You will benefit from ongoing training and have the opportunity to work in a hybrid model, balancing remote and onsite work.
What you'll do
- Provide technical support via phone, email, and chat
- Diagnose and resolve customer issues
- Document support interactions and solutions
- Assist in software installations and updates
What you'll need
- Bachelor's degree in IT or related field
- Strong communication skills
- Basic technical knowledge
Skills
Proficiency in troubleshooting software issues
Strong customer service orientation
Ability to work independently
Good to have
Familiarity with networking concepts
Knowledge of ticketing systems
Benefits
- Flexible work hours
- Training and development opportunities
- Performance-based incentives
Interested in this role?
It takes about two minutes. Free to apply — FlyBerth never asks candidates for money.
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Questions about this job
What technical issues will I be assisting with?
You will handle software-related inquiries and basic hardware troubleshooting.
Is the role part-time?
Yes, this is a part-time position with flexible hours.
What is the salary range for this position?
The salary ranges from INR 20,000 to INR 35,000 per month.
Listing last updated