Customer Service Representative

FlyBerth · recruiting for a confidential client

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Listing updated

Pay
₹18,000–28,000 a month
Location
Kalyan-Dombivli, Maharashtra
Work mode
On-site
Job type
Full time
Experience
1–3 yrs
Category
Retail

In hand: about ₹16,100–25,100 a month after PF and income tax (estimate). How it's worked out

A leading retail company is looking for a Customer Service Representative to provide exceptional service and support to customers.

Apply now

About the role

As a Customer Service Representative, you will serve as the initial point of contact for customers, addressing their inquiries and resolving any issues they may encounter. Your role is crucial in providing information about products and services, ensuring that customers receive exceptional support and assistance.

This position is ideal for individuals who are passionate about customer service and possess strong communication skills. You will thrive in a fast-paced environment, collaborating with a dedicated team focused on enhancing the overall customer experience. By actively listening and responding to customer needs, you will contribute to building lasting relationships and fostering customer loyalty.

What you'll do

  • Respond to customer inquiries via phone and email.
  • Resolve customer issues and complaints.
  • Provide information on products and services.
  • Document customer interactions and feedback.

What you'll need

  • High school diploma or equivalent.
  • Experience in customer service or retail.
  • Strong communication skills.

Skills

Excellent interpersonal skills. Ability to handle difficult situations with grace. Strong organizational skills.

Good to have

Familiarity with customer service software. Knowledge of retail products.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for advancement within the company.
  • Supportive team environment.

Interested in this role?

It takes about two minutes. Free to apply — FlyBerth never asks candidates for money.

Apply now

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Questions about this job

What are the main duties of a Customer Service Representative?
You will handle customer inquiries, resolve issues, and provide product information.
Do I need prior experience in customer service?
Yes, 1-3 years of experience in a customer service role is preferred.
What skills are important for this position?
Strong communication and problem-solving skills are crucial.

Listing last updated

Customer Service Representative

₹18,000–28,000 a month

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